In my last video, you guys saw the subpar replacement Cat S61 I received after having my phone out for repair for two weeks straight. Needless to say I wasn’t happy. I made direct contact with the communications director at Cat Phones and she was incredibly understanding and apologetic. She vowed to get the problem rectified. Two days later this box arrived. Let’s see what’s inside and also have a much needed conversation about the state of Cat Phones and their customer service.